error message for Hibu websites

Hibu websites are down.

Hibu websites are down

I don’t know how long these Hibu websites have been down, and I am not sure that all Hibu websites were down, but the ones I checked this morning had crashed.

As I investigated this issue further, like many things Hibu related, it got stranger and stranger.

I originally thought this post was going to be relatively boring and short, but then it became yet another issue with Hibu websites AND another reason why you should NEVER BUY A WEBSITE FROM HIBU!

I discovered that Hibu websites had crashed because I sat down at my computer to finish a new website I’m building for yet another, soon to be, former Hibu customer.   I have finished the framerwork and now just needed to transfer the content to the new website.  When I tried to access the website, I received this error:

error message for Hibu websites

Are all Hibu Websites Down?

After I saw that error message – I decided to check to see if all Hibu websites have crashed, or if this was only affecting the one site that I was trying to access.

To try and figure this out, I did a Google search for “Powered by Hibu” and tried to access some of the websites that showed up.  Every single site had the same error message.

My next step was to see who Hibu uses for their hosting.  To do this, I used What’s My DNS to look up the Name Servers for the websites that had crashed.  After checking the websites, I discovered that 4 out of the 5 websites that had crashed were hosted with different hosting companies!

Here is the list of the Hibu websites that I checked, their Name Servers, and who those Name Servers belong to.

Website Name Servers Host Company
http://www.affordabledentalplansnj.com/ ns52.1and1.com 1 and 1
ns51.1and1.com
http://lawboje.com/ ns29.domaincontrol.com Go Daddy
ns30.domaincontrol.com
http://dzenresidentialroofingct.com/ ns2.systemdns.com Tucows Domains
ns3.systemdns.com
ns1.systemdns.com
http://downwindarchery.com/ dns2.ida.net JAB Wireless
dns.ida.net
http://ikesplumbing.com/ ns1.mdnsservice.com Tucows Domains
ns3.mdnsservice.com
ns2.mdnsservice.com

 

As you can see – 4 out of 5 of these Hibu websites are hosted with different companies!  This begs the question why would there be different hosts for different websites? Hibu does not allow you to host your own website, so that can’t be the reason.

How can all sites, on different servers be down simultaneously?

This leads me to believe that this might have been a scheduled system maintenance of some sort.  Of course if that’s the case, why on earth would you do a system maintenance on a Monday morning at 10:00 a.m. EST?  Why not do it at 2 a.m. on a Sunday morning when there’s going to be less of an impact on your customers’ business?

How long were these sites down?

That’s a good question, and one that plagues a lot of small business owners when they see that their website (that they are spending $100 per month (or more) on with Hibu) is down.  If you see that a site is down several times per month, how many times was it down that you didn’t know about?  Not having confidence in your host is the worst feeling when it comes to running a website.

As of this writing (@ 7:15 a.m. on 10/26) the websites were down for a total of 12 minutes.  The real question is, how long were they down prior to me discovering it?  How much business did this cost these website owners?  The reality is that there is no way for us to know how long these Hibu websites were down.

One way that you could keep tabs on it is to purchase a monitoring service that will monitor the up time.  That way you will know exactly how often the site crashes and for how long.

Good and Reliable Hosting

For $100 + per month that you pay for your Hibu website I think reliable hosting is a must.  For that price, you could literally purchase a dedicated server and have a website that has incredibly fast load times and amazing reliability with near 100% up time.

How many websites are on each “Hibu” server?

Hibu appears to just be purchasing hosting from a variety of providers and putting their websites on that hosting.  It appears to be shared hosting.  The biggest issue that I have with this is that you can purchase that shared hosting for less than 1/10th the price you are paying Hibu.  Why would you pay $100 per month for hosting that you could purchase on your own for less than $10 per month?

After discovering this mess of a hosting situation, my recommendation is the same as it always is… do not purchase a website from Hibu.

Have you had issues with your website’s uptime while a customer of Hibu?  If so – let me (and others) know about it in the comments section below.

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